Patient Advice and Liaison Service
Complaints
Field Street Surgery aims to give a friendly and professional service to all our patients, however if you have any concerns about any aspect of our service please let us know. You can speak to the GP, to the Practice Manager or any of our Reception Staff who will be happy to help. Alternatively you can leave feedback on our Your Comments page or complete our Complaints Form and post/email it directly to the Surgery.

In the majority of cases concerns can be resolved quite easily. However if you feel we have not dealt with the issues raised as you would have wished the CCG offers a Patient Advice and Liaison Service (PALS) which can often help to resolve problems or issues.

You can write to:

Complaints Dept.,
Fosse House,
6 Smith Way,
Grove Park,
Enderby,
Leicester LE19 1SS

Tel: 0116 2950830/0831/0832
Fax: 0116 2950843
Email: complaints@lcrchs.nhs.uk

The name and address of our local Primary Care Trust (CCG) is:

Leicester County and Rutland CCG,
Lakeside House,
4 Smithy Way,
Grove Park,
Enderby,
Leicester LE19 1SS

© Field Street Surgery, Shepshed