Surgery Policies
Surgery Policies
In line with the NHS Zero Tolerance guidelines on abuse of patients and staff this Practice will not tolerate any incidents of physical or verbal abuse to Practice Staff or other patients.

The Practice has the right, under the 8 Day Rule, to remove a patient from the Practice List for using threatening and/or abusive behaviour to either Practice Staff or other patients whilst on the premises. We also reserve the right, in exceptional circumstances, to notify the Police to come and escort patients from the premises.

Occasionally in the heat of the moment an ill patient may lose control of their temper. We are aware that both patients and relatives may be under stress and we do take this into consideration and try to help where possible.

  • Our Agreement With You

    The Practice will:

    • Provide a personal, friendly and confidential service.

    • Treat patients with courtesy and respect whatever their culture, beliefs, sexual orientation or illness.

    • Endeavour to see patients within 20 minutes of their appointment time and inform patients if there is any significant delay.
  • Your Agreement With Us

    We expect you to:

    • Treat the staff courteously.

    • Use the surgery appointment system - except in emergencies.

    • If you need to cancel your appointment, please do so as early as possible so that your appointment can be offered to another patient.

    • Request home visits only when you are too ill come to the surgery.

    • Bear in mind that from time to time, medical emergencies may disrupt surgeries, we would be grateful for your understanding and patience if this arises.

    You have the right to:

    • Have a new patient health check when you register with our Practice.

    • Be offered a health check once a year at the Surgery or at home if you are housebound.

    • Receive information regarding the services provided by the Practice.

    • Patients aged between 16 and under 75 who have not been seen by a Doctor or Nurse within 3 years will be offered routine screening.

    • Patients aged 75 and over who have not had a consultation within a 12 month period will be offered routine screening.

Click the Surgery's Zero Tolerance Policy hyperlink to download a full copy of the Policy.

© Field Street Surgery, Shepshed