In line with the NHS Zero Tolerance guidelines on abuse of patients and staff this Practice will not tolerate any incidents of physical or verbal abuse to Practice Staff or other patients.
The Practice has the right, under the 8 Day Rule, to remove a patient from the Practice List for using threatening and/or abusive behaviour to either Practice Staff or other patients whilst on the
premises. We also reserve the right, in exceptional circumstances, to notify the Police to come and escort patients from the premises.
Occasionally in the heat of the moment an ill patient may lose control of their temper. We are aware that both patients and relatives may be under stress and we do take this into consideration and try to help where possible.